FAQs

  • Most of our deliveries are sent via DHL and we will send you an automated email with the tracking number of your order. You can also find the tracking number on your order in 'My Account'

  • Some parts may specify a surcharge. Surcharge is a repayable deposit. You pay the full amount initially, when you return your faulty unit we refund the quoted surcharge amount.

  • All our standard discs are sold individual (Some performance discs are sold in a set of 2). However our pads are priced per axle (you get 4, enough to cover 2 discs).

  • All our online prices include VAT.

  • Enter your Vehicle Registration Number on the home page on the 'Find Car Parts' section or enter your vehical details, and we we filter the parts for your vehicle. Just remember to check the "Fitment Details" section to confirm the correct fitment.

  • In the rare occasion we make a mistake we are more than happy to take all customer feedback. There is always room for improvement.. Contact Us

  • Due to the high volume of orders we receive, we have an automatic invoicing system. For any changes to your order, please call us immediately after placing the order. We can attempt to stop or amend your order with our dispatch team, if it is not possible, we will advise you on the next steps.

  • Once we receive your items back, our returns department inspect the item and process it back in stock. When your goods are put back in stock a refund is automatically allocated to you. From when the refund is allocated against your order, our accounts team will refund you to the account you made initial payment with. The returns procedure usually takes 5-7 working days. Please include your original invoice in the parcel and ensure the correct returns address is selected, as this can delay your refund.

  • Did you know manufacturers purposely fit more than one part to specific vehicles (even if we get the make, model, year and engine size!). To 100% confirm the correct part for your vehicle, please ensure you confirm all variances in the 'Fitment Detail' section. This tells you everything you need to know. Alternatively feel free to call us on 0203 788 7845.

  • Our cut off point is 4pm, Monday to Friday. Any order placed after 4pm will be processed through our dispatch system the next working day. We currently do not deliver at weekends.

  • All our delivery charges are pre-set by our courier company. We sell some oversized items which require a specialist courier company to fulfil the delivery, there is an additional charge for these. Also, our courier company consider some surcharge postcodes 'Out of area'. There is an additional charge for these also.

    You can find a list of all oversized items here

    You can find a list of all out of area postcodes here

  • We sell some item we do not stock, but available to order. This is indicated on the part itself, just under the price of the product. Please be aware, if your order consists of out of stock products, we will send out what we have in stock and the rest as soon as we get it (except international deliveries).

  • Due to the delicacy of some parts we take extra care in the delivery of the item. These could include body panels and large bulky items. These are either available for collection from our branches or will be delivered to you through our branch network vehicles.

  • Unfortunately we can only supply parts, we do not offer the service to fit parts. However you can find a local garage and arrange to book at Repairanycar.com.
  • Yes, we will do our best to order the part for you through our special orders team. Feel free to call us on 0203 788 7845 to request your part.

  • Yes, our specialist team is available to take your order 9am to 8pm Monday to Fridays and 9am to 5pm on Saturdays. We can only take an order over the phone if your delivery address and billing address are the same, and your delivery address is within the UK.

  • No, our courier company do not offer the service to deliver on weekends currently.

  • We currently offer 3 types of delivery service :standard delivery for GB Mainland in approximately 2-4 working days; Super Saver 48 Hour Delivery; Premium Next Day. More on our Delivery Services.

  • None of our products come with any additional items, unless specified on the item page, under the 'Part Details' section.

  • There could be a number of reasons why an item is missing in your delivery: The item is temporarily out of stock Does your invoice have TO FOLLOW written where the part number should be (shows where the part number should be on an invoice)? Then we are currently out of stock of the product, and will be sending this part out to you on a priority. The item was dispatched separately The item could have been dispatched separately due to the extra care and attention which is required. The item was classed as a dangerous good Dangerous goods may be handled separately, due to the delicate nature of the product.

  • At Carparts4less we hope that you are happy with your purchases. We take great care in dispatching goods to the highest quality, however we know that sometimes things can go wrong and you will need to may need to return an item. Please follow the following procedure: We would require an image to be emailed to us providing all damage caused. Please email this to custservice@carparts4less.co.uk. Make sure you include your reference number, a copy of your invoice and an image of the parcel you received it in. More information on Returns & Refunds.

  • All our products are covered under 1 year manufacturer's warranty or 10,000 miles, whichever comes first (unless otherwise stated on the item page). You need to fill out a warranty claim form, which you can find here: [Warranty Claim Form], and follow the below instructions. The warranty procedure needs to be followed/completed as mentioned below. Failure to do so may delay your claim. (2 Sets required) Complete and return the [warranty claim form] Notify us in written the course of action to be taken, description of the issue and mention of all the supportive documents that are to be attached. Copy of original sales invoice One set of the above mentioned, to be kept inside the box with the goods and the second set to be placed on top of the box and has to be sent to the below mentioned head office address. Carparts4less (Attn of Customer Service Department) 1 London Street, Reading, Berkshire, RG1 4QW Once it is received by us we will log it in the system for the warranty procedure to be initiated and the warranty reference number would be sent via email for your future reference. The goods will be sent back to our suppliers for inspection and based on the results of the inspection, we will reach a decision. Please note that it would take approximately 4 to 6 weeks and we only offer a manufacturer warranty for any items that fail to operate to the stipulated standards during the warranty period. We also recommend reading the information on https://www.carparts4less.co.uk/terms-and-conditions

  • Most our spark/glow plugs are sold individually, unless otherwise stated on the item description.

  • Our £5.95 delivery charge is not for a next day service, it is a charge for a specialist courier company to deliver an oversized parcel.

  • Items which are 'Out of Stock' vary in timescales to get them back in stock. To get an estimate time please call call us on 0203 788 7845.

  • You can get an update on your order status by checking your order in your My Account section. You will need to sign in to access this area

  • If you are not happy about any service we offer or you have a general comment, feel free to write to us on custservice@carparts4less.co.uk.

  • Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including you junk as it will come from a noreply email address. To ensure emails reach you, add the domain carparts4less.co.uk to your safe senders list.

  • We are able to change the email address for you, provided you are able to answer some security questions. We take data privacy very seriously and need to verify who you are. After your email address is validated and changed, you can request a new password online.

  • We can only offer next day on goods we have in stock at our dispatch depot.